Terms & Conditions

Last revised: Jan 01, 2021

These terms of use (“Agreement”) set forth the legally binding terms for your use of the Site and Services (as a Customer). By registering for Services, you are accepting this Agreement and you represent and warrant that you have the right, authority, and capacity to enter into this Agreement. You may not access or use the Site or Services if you are not at least 18 years old. If you do not agree with all of the provisions of this Agreement, you cannot use the Services.

Turnaround Time

Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday.

Teamwork (Project Management)

Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.

After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.

Teamwork Project URL (CLICK HERE) If you have any queries with the teamwork signup/invitation, please contact us at [email protected]

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

REFUND POLICY

Logo Vibrant’s refund policy will be nil if;

Note: The Company (Logo Vibrant) holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of the company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Logo Vibrant, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

REFUNDS

Logo Vibrant will make refunds of the project to customer using the same payment methods that customer used to make the customer payment to Logo Vibrant or via any other method specified by Logo Vibrant from time to time. Logo Vibrant determines that issuing a refund to Customer will avoid any dispute or chargeback.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

DELIVERY POLICY

STATIONERY DESIGN POLICY

Our logo design packages are split in to several different steps. If you have ordered stationery set design, we will use your approved logo to design your business cards, envelop, and letterhead. Upon the final approval of a logo and/or stationery design, Logo Vibrant will require up to 1-2 business days to put together all of the files.

RECORD MAINTENANCE

Logo Vibrant keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

Legal Rights Agreement

Popular Links

  • How do i get a refund?
  • 100% money-back guarantee
  • Not happy with the designs?