100% money-back guarantee
We offer a 100% money-back guarantee in case you’re not satisfied with the service.
Not happy with the designs? No worries!
We’re more than happy to help you re-write your brief, re-create your design to ensure you get a good result, and help you pick a winning concept. Give us a email or chat with us — we’re here to help!
100% Returned, No Hidden Fees
We try to keep our money back guarantee as simple as possible: You have a chance to get your money back until you accept a logo design or the final files are uploaded. We promise to return your money in full, without any charges or fees. If you’re not happy, then you shouldn’t pay.
How Refunds Are Processed
If you have paid using your credit card, the money will be transferred back to your credit card account. It may take up to 6-7 business days for the money to appear in your account. If you have paid using a PayPal, your refund will returned back to your PayPal account.
Following are the exceptions for our money-back guarantee.
- You have chosen a special package.
- The primary design concept has been approved.
- You have demanded revisions.
- You haven't accepted the Teamwork invitation.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is incomplete/ lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- The project has been archived because of incomplete order brief or upon client's notice.
- No refund can be claimed/processed once after the final files have been delivered to you following your request.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- The client will not be entitled to any refunds after 15 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Note: Logo Vibrant holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Logo Vibrant The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.