How do I get a refund?

100% money-back guarantee

We offer a 100% money-back guarantee in case you’re not satisfied with the service.

Not happy with the designs? No worries!

We’re more than happy to help you re-write your brief, re-create your design to ensure you get a good result, and help you pick a winning concept. Give us a email or chat with us — we’re here to help!

100% Returned, No Hidden Fees

We try to keep our money back guarantee as simple as possible: You have a chance to get your money back until you accept a logo design or the final files are uploaded. We promise to return your money in full, without any charges or fees. If you’re not happy, then you shouldn’t pay.

How Refunds Are Processed

If you have paid using your credit card, the money will be transferred back to your credit card account. It may take up to 6-7 business days for the money to appear in your account. If you have paid using a PayPal, your refund will returned back to your PayPal account.


Following are the exceptions for our money-back guarantee.

Note: Logo Vibrant holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Logo Vibrant The company will be the rightful owner of the designs.


To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.